Shipping Policy
Thank you for shopping with us! Below you’ll find everything you need to know about our shipping process.
Order Processing
All orders are processed within 1–5 business days. Once your order has been prepared and shipped, you will receive a confirmation email with tracking information.
Shipping Times
Shipping times may vary depending on your location and the product ordered. Estimated delivery times are:
Canada & USA: 7–15 business days
International: 10–20 business days
Please note that these are estimates and may vary due to factors outside of our control such as customs delays or carrier issues.
Custom & Made-to-Order Items
Custom products (such as custom playmats, sleeves, or other personalized items) may require additional processing time. Please allow extra time for production before shipping.
Tracking Your Order
Once your order has shipped, you may receive a tracking number via email. Please allow a few days for tracking information to update.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size. Occasionally, we may offer free shipping promotions.
Delays & Issues
We are not responsible for delays caused by shipping carriers, customs, or incorrect shipping information provided at checkout. If you experience any issues, feel free to contact us and we’ll do our best to help.
Lost or Stolen Packages
If your package is marked as delivered but you have not received it, please check with your local carrier or neighbors. We are not responsible for lost or stolen packages once marked as delivered, but we will assist where possible.
Contact Us
If you have any questions about your order or shipping, please reach out to us and we’ll be happy to help.
turnzer0tcgstore@gmail.com
We appreciate your support and thank you for shopping with us!
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